Kernoval agents
Support agent
The support agent handles first-line requests against your approved knowledge base, and where it cannot resolve a case, prepares a complete handover so the specialist starts with context rather than a blank ticket.
What it does
- Knowledge-grounded responses
- Triage and routing
- Case summarisation and handover
- Knowledge gap identification
What it needs
- Approved knowledge base
- Ticketing system access
- Escalation and tone policy
What you get
- Draft or sent responses
- Triaged and routed cases
- Knowledge gap reports
Oversight and control
Response grounding is restricted to approved sources; anything outside them is escalated instead of improvised.
Agents that work alongside this one
Research agent
Find and analyse market intelligence, competitor signals and opportunities.
View the Research agentProspect agent
Identify and qualify high-value prospects using multi-source intelligence.
View the Prospect agentOutreach agent
Draft and coordinate personalised, compliant multi-channel outreach.
View the Outreach agent
Built for what’s next
See the support agent on your work
Book a demo and we will run it against a scenario from your organisation rather than a prepared example.